We help the affordable housing industry protect what matters most.
Specializing sets us apart. At HAI Group, we believe that public and affordable housing providers deserve stable, comprehensive, and informed insurance solutions.
Our singular focus on the U.S. multifamily affordable housing industry means we genuinely understand the challenges you face. As the nation’s leading public and affordable housing insurance carrier, we can tailor our programs to meet your unique needs. Ready to work with an insurance carrier that really gets you? Let’s talk.
Our Story
More than three decades ago, an insurance crisis threatened the future of public housing. Housing organizations whose policies weren’t canceled outright faced premium increases so steep they couldn’t afford to pay them. Fortunately, the public housing industry has always been adept at handling adversity. True to form, several organizations joined forces, rolled up their sleeves, and created their own insurance company.
Nearly four decades later, that company is the leading provider of property and casualty insurance to the multifamily affordable housing industry nationwide. That company is HAI Group.
Why HAI Group?
Nationally recognized for our housing-focused insurance programs, risk management services, online training,
and research, we’re known for being a true partner to the affordable housing industry. So, why work with us?
AM Best
Our financial strength has been verified as ‘A’ (Excellent) by AM Best, an independent ratings agency that evaluates insurance companies based on their ability to meet financial obligations. This rating reflects our long-term stability and reliability.
Loss Prevention Fund
Since 2020, we’ve allocated $8 million through HAI, Inc.’s competitive Loss Prevention Fund to support qualifying housing agencies. This fund helps organizations implement proactive safety measures, reducing the risk of claims and enhancing overall risk control strategies.
Net Promoter Score
Net Promoter Score (NPS) measures how likely policyholders are to recommend us, with scores ranging from -100 to +100. Our NPS score of 70 is considered excellent both within the insurance industry and beyond. We’re committed to providing exceptional service every day.
How do we stack up?
Here’s what some of our clients are saying.
The HAI Group team is absolutely amazing to work with. They stay on top of our portfolio and make sure we secure the appropriate coverage. They are quick to respond to adjustments needed to secure property deals. [Topeka Housing Authority] would highly recommend HAI Group and give their staff kudos for their hard work and dedication to providing stellar customer service.
Aubrey Thompson
Topeka Housing Authority
[HAI Group] has always been incredibly responsive to our requests, which can be numerous, and their claims process is remarkably smooth. It's a pleasure working with [the claims team] at HAI Group—which is not something I can say about some other providers.
S. Paul Edwards
Housing Authority of Salt Lake City
Before our insurance renewal, we were notified that our property and liability carrier would not renew our policies. Many carriers refused to quote, while those that did, quoted major premium increases. When we contacted HAI Group, their team worked tirelessly to gather the necessary information and helped us place auto, property, and liability coverage with the required limits, at premiums much lower than those quoted by other carriers. I highly recommend HAI Group as a reliable carrier that understands affordable housing.
Erika Munoz
Tacoma Housing Authority
Our agency works with a seemingly endless list of carriers, and HAI Group is hands-down my favorite company to work with. HAI makes doing business easy. While many companies treat customers like ‘just another number,’ HAI makes it clear to us and to our clients that our insureds’ well-being is truly a priority.
Brittany Swinton
Robertson Ryan & Associates
HAI truly knows affordable housing. They understand the risks and exposures that our clients face, so it’s an easy conversation to have with underwriting when we are looking at new opportunities for clients and prospects. Service has been consistent and ranks at the top of our carrier partners for efficiency and overall ease of requesting endorsement changes, billing, and more.
Michael L. Miller
Gallagher
