Account Services and Risk Control Leadership

Caroline Ruiz
Director, Account Services

Angel Fear
Assistant Director, Account Services

Elizabeth Owens
Director, Risk Control & Consulting

Mary Ciccaglione
Assistant Director, Risk Control & Consulting
Meet Your Team
Every HAI Group policyholder has a dedicated support team consisting of a licensed insurance agent and a skilled risk management professional with extensive experience in multifamily affordable housing. Meet them below.
Find Your Team

Brent Arbour
Senior Account Executive
800-873-0242, ext. 348
Account Service Team: FL, GA

Michelle Bozzuto
Regional Manager
800-873-0242, ext. 289
Account Service Team: NY, MS

Lee Brown
Senior Risk Control Consultant
800-873-0242, ext. 207
Risk Control Team: AR, IA, KS, LA, MN, NE, ND, OK, SD, TX

Ben Bussiere
Account Executive
800-873-0242, ext. 430
Account Service Team: AR, AZ, KS, LA, MO, MT, ND, NE, SD

Mary Ciccaglione
Assistant Director, Risk Control & Consulting
800-873-0242 ext. 284
Risk Control Team: DC, ME, MA

Kathy Cudmore
Senior Account Executive
800-873-0242, ext. 339
Account Service Team: DC, MD, VA, WA, OR, IA, ID, WY

Justin Gonzales
Senior Account Executive
800-873-0242, ext. 401
Account Service Team: MA, NV, TX

Blake Hayes
Senior Risk Control Consultant
800-873-0242 ext. 232
Risk Control Team: IL, IN, KY, MI, MO, OH, WV, WI

Derek Hodder
Account Executive
800-873-0242, ext. 424
Account Service Team: CT, RI

Jennifer Humphrey
Senior Account Executive
800-873-0242, ext. 440
Account Service Team: CA, PA

Lyle Luth
Risk Control Consultant
800-873-0242 ext. 446
Risk Control Team: NH, PA, NY

Nicklaus Mayo
Senior Risk Control Consultant
800-873-0242, ext. 327
Risk Control Team: CT, NJ, RI, VT

Toai Nguyen
Account Executive
800-873-0242, ext. 349
Account Service Team: ME, MI, NC, NH, SC, TN, VT, WV

Jeff Nielsen
Account Executive
800-873-0242, ext. 334
Account Service Team: AL, DE, IL, IN, MN, UT, KY

Adam Puello
Senior Account Executive
800-873-0242, ext. 421
Account Service Team: TX

Amy Smith
Senior Account Executive
800-873-0242, ext. 260
Account Service Team: NJ, OH, WI

J.B. Smith
Senior Risk Control Consultant
800-873-0242 ext. 351
Risk Control Team: AL, DE, FL, GA, MD, MS, NC, SC, TN, VA

Nathan Tripler
Regional Manager
800-873-0242, ext. 210
Account Service Team: CO

Nick Witkowski
Senior Risk Control Consultant
800-873-0242, ext. 216
Risk Control Team: AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY

Brian Ziegenbalg
Team Lead, Customer Support Representative
800-873-0242, ext. 283
Account Service Team: OK